Case Study: Gamma maintains remote team productivity with Akixi

Gamma Thrives During Remote Working Shift With Akixi Technology

Gamma, a UCaaS provider in the UK and European markets, faced the challenge of maintaining operational continuity and team cohesion when it was forced to rapidly shift its internal sales team to remote work due to the COVID-19 pandemic. To overcome this, the customer turned to vendor Akixi to provide their familiar call reporting and analytics technology in a new, distributed environment.

The solution implemented by Akixi involved the continued use of its wallboards, mobile app, and live reports, which enabled supervisors to monitor team performance remotely. By screen-sharing the Akixi leaderboard via Horizon Collaborate, Gamma kept its team motivated, helping them to handle over 35,000 sales support calls while remote and sustain their competitive spirit.

Gamma

Rebecca Love

Sales Enablement Manager