Case Study: North Warwickshire & South Leicestershire College transforms campus communications with Akixi

Analytics Transform College Communications Across Five Campuses

North Warwickshire & South Leicestershire College faced a challenge when attempting to replace its ISDN lines with more flexible SIP trunks, as the required upgrades to its telephone systems across five campuses were cost prohibitive. The college's service provider recommended the Akixi cloud-based call management and analytics service to address this.

The Akixi service provided the college with real-time call management, detailed analytics, and configurable wallboard displays for key metrics. This solution transformed the college's communications infrastructure by allowing staff to monitor call volumes, improve staffing during peak periods, and track and return previously missed calls, all while benefiting from a built-in disaster recovery thanks to its cloud-based nature.

North Warwickshire & South Leicestershire College

Majid Shaikh

IT Team Leader