Case Study: Kingstown Associates increases sales by 9.8% with Akixi

Akixi Helps Mail Order Company Increase Sales by 9.8%

Kingstown Associates, a UK-based mail order company, was using an unreliable Panasonic phone system that was not fit for their purpose. They needed a more robust solution to help them grow. Their service provider, Intouch Advance, recommended the services of vendor Akixi.

By implementing Akixi, Kingstown Associates gained visibility through features like a wallboard and the 'Active Call List' report, which helped them manage call queues more effectively. This resulted in an impressive 5% increase in their call answer rate and a 9.8% increase in sales, as they were able to answer more calls and reduce their abandoned call rate.

Kingstown Associates

Paul Chambers

Operations Director