Case Study: Blackhawk Church achieves proactive, same-day maintenance and a 1:1 preventive-to-reactive work order ratio with AkitaBox

A Large Church Goes from Reactive to Proactive Maintenance

Blackhawk Church, a three‑building faith community in southeastern Wisconsin (131,886 sq ft, 7 maintenance staff, ~6,000 attendees), struggled with an outdated paper‑based maintenance system that made budgeting, team coordination and auditing difficult. After evaluating options, Blackhawk Church selected AkitaBox to modernize facility operations and create a more proactive maintenance program.

AkitaBox walked each building, mapped assets and rooms, had floor plans modeled in Revit and integrated into its software, and assigned a Customer Success Manager to implement custom preventive‑maintenance workflows, QR codes and 360° room photos — completing the rollout in under 90 days with minimal disruption. The result: faster, more transparent maintenance (work orders typically completed within the day), a preventive-to-reactive work order ratio of nearly 1:1, average labor hours under 1 hour, average duration 5 hours and 0% cancelled work orders, plus improved budgeting and audit capabilities thanks to AkitaBox’s data capture.

Blackhawk Church

Matt Kautzky

Facility Director