Case Study: U.S. Department of Energy achieves improved IT governance and faster incident response with Akira Technologies

U.S. Department of Energy cuts IT infrastructure costs by 10% with Akira Technologies

The U.S. Department of Energy's Energy Information Administration (EIA) faced significant challenges as its Office of Information Technology lacked established policies for critical infrastructure management. This led to unclear roles, delayed incident responses, and no framework for compliance, creating operational inefficiencies and security risks. Akira Technologies was engaged to address these issues.

Akira Technologies implemented the ITIL framework, developing comprehensive IT operational policies and standard procedures. The vendor also selected and implemented the ServiceNow ITSM tool to automate processes. This solution provided the DOE with greater management control, reducing IT infrastructure costs by approximately 10%. It also enabled faster incident response, improved team communication, and replaced manual systems with modern automation.

U.S. Department of Energy (doe)