Case Study: Montage Health improves claim status efficiency with AKASA AI-powered automation

Driving Claim Status Efficiency With AI-Powered Automation

Montage Health, a regional healthcare system, was successfully meeting its revenue cycle KPIs but sought to proactively implement automation to drive future efficiency and transition staff to more complex work. They partnered with vendor AKASA to address this challenge, beginning with an initial project focused on automating their claim status workflow using AKASA's AI-powered solution.

AKASA implemented its Comprehensive Claim Status automation to work alongside Montage Health's Epic EHR. The solution automated the process of checking claim statuses with payers, interpreting results, and routing accounts needing intervention. This resulted in a 13% decrease in days in A/R and saved over 300 staff hours per month. Due to this success, Montage Health expanded its engagement with AKASA to include more payers and automate additional tasks.

Montage Health

Matt Morgan

Vice President of Finance