Case Study: The Arc of Ulster-Greene achieves secure, HIPAA-compliant remote access and simplified high-availability with Akamai Technologies’ Enterprise Application Access

The Arc of Ulster-Greene Simplifies and Secures HIPAA-Compliant Mobile and Remote Access with Akamai’s Enterprise Application Access

The Arc of Ulster-Greene is a nonprofit serving people with intellectual and developmental disabilities across the mid‑Hudson and Catskill regions, supporting 2,500 staff in 100 locations. Its small IT team struggled to provide HIPAA‑compliant remote access using Citrix and Microsoft RDP—facing no integrated MFA, risk of PHI landing on users’ devices, complex disaster failover processes, and solutions that required extra infrastructure and personnel.

They adopted Akamai Enterprise Application Access (EAA), which provides browser‑based, MFA‑protected access and presents remote desktop sessions without allowing data to leave the organization. EAA’s dial‑out architecture and built‑in high availability simplified failover, eliminated inbound firewall exposure, reduced infrastructure complexity, and delivered secure, easy-to-manage HIPAA‑compliant remote access for users and IT.

The ARC of Ulster-Greene

Bart Louwagie

CIO