Case Study: Skylark Group simplifies secure app access and boosts customer service with Akamai Technologies

Skylark Group helps restaurant employees focus on great customer service by simplifying application access with Akamai

Skylark Group, a Tokyo-based casual dining chain with more than 3,000 restaurants and 400 million diners a year, needed to free store managers from desk-bound admin tasks by rolling out 3,800 smartphones — but required a simple, scalable, and secure way to grant mobile access to back-end systems.

By adopting Akamai Enterprise Application Access with a third-party IdP and a Zero Trust model, Skylark now centrally manages cloud-based access to eight apps on 4,500 devices (3,800 phones and 700 tablets), eliminates VPN clients and complex credentials, tightens security with unified group controls, and improves IT and managerial efficiency — giving employees more time for customer service and enabling future growth.

Skylark Group

Hideki Nakajima

Director of the IT Support Group