Case Study: Reliance Games achieves 71% faster initial response and 55% fewer support cases with Akamai Technologies' Named Enhanced Support

Reliance Games - Customer Case Study

Reliance Games is a leading Indian mobile gaming company with a global footprint—over 200 million downloads and popular titles like Real Steel and Pacific Rim. Their business depends on frequent game launches and large, graphics-heavy downloads, so they needed a way to deliver multi-megabyte game files reliably, maintain high uptime, and handle huge traffic spikes to ensure a smooth player experience.

Akamai partnered with Reliance Games, using Progressive Downloads to scale delivery during spikes and Named Enhanced Support (an assigned support expert) to provide proactive, personalized assistance. The solution enabled seamless delivery to millions of players, cut initial support response times by 71% and support cases by 55%, and resolved time-sensitive issues faster to protect game performance and player retention.

Reliance Games

Sayed Peerzade

CIO