Case Study: Philips achieves 50% faster portal downloads and a 91% completion rate with Akamai Technologies

Philips Medical Systems Boosts Portal Download Performance By 50% And Enables Average Download Completion Rate Of 91%

Philips Medical Systems, a global leader in medical diagnostic imaging and patient monitoring, relied on its InCenter eSupport portal to deliver documentation and software to customers and field engineers worldwide. The portal struggled with large files (documents over 20 MB and software over 250 MB), slow access in regions like Asia and Europe, and costly workarounds such as splitting files and shipping CDs, which suppressed portal adoption and increased support costs.

Partnering with Akamai provided scalable content delivery and a download manager that sped transfers and ensured integrity and tracking. As a result, successful software downloads grew 50% month over month, average download completion reached 91%, Europe and Asia saw ~50% faster download performance, Philips handled traffic spikes (up 300% peak) more reliably, and the company reduced media-production and support costs while improving auditability.

Philips

Jerry Zolit

Program Manager, Philips Medical Systems Global Customer Services