Case Study: Hong Kong Airlines achieves 150% faster website and app response, global uptime and RMB 40M infrastructure savings with Akamai Technologies

Hong Kong Airlines - Customer Case Study

Hong Kong Airlines, a Hong Kong–based full-service carrier serving nearly 40 destinations, struggled with inconsistent website and mobile performance in regions with limited Internet infrastructure and frequent traffic surges from promotions. The airline also faced heavy resource consumption and security risks from bots and scrapers, and found building additional local data centers prohibitively expensive.

Akamai delivered Web Performance and Cloud Security solutions—leveraging a global CDN, machine‑learning performance optimizations, cellular tuning, and advanced bot management—to accelerate site response times by over 150%, ensure availability during peak campaign traffic, and block malicious bots. The results included improved customer experience, higher conversions and loyalty, and about RMB 40 million in annual infrastructure savings.

Hong Kong Airlines

Xiusheng Wei

Senior Software Engineer