Case Study: EVA Air achieves 65% global site-performance boost and up to 57% faster page loads with Akamai Technologies

EVA AIR Enhances Overseas Internet Performance, Using Akamai Web Experience Solutions

EVA Air, Taiwan’s international airline serving 60+ destinations, faced worsening website and mobile eCommerce performance as global traffic grew. A host hardware upgrade eased bandwidth congestion but did not improve page load times, triggering complaints from North America and Europe and threatening online bookings and customer satisfaction.

EVA deployed Akamai Web Experience Solutions to accelerate content delivery and optimize web performance. The rollout delivered a 65% increase in global site performance and page-load improvements up to 57% (31% UK, 38% USA), reduced complaints and boosted customer satisfaction (+6%), while driving traffic and engagement (site visits +7%, page views +12%) and supporting greater online booking adoption.

EVA Air

Dillon Lin

Professional Engineer, Computer Division