Case Study: AutoTrader.com maximizes Akamai value and accelerates launches with Akamai Technologies' Premium Service & Support

Autotrader.Com Leverages Akamai Priority Support To Extract Maximum Value From Akamai Services And Streamline Interactions

Autotrader.com, the Internet’s leading auto classifieds marketplace with about 3 million listings and roughly 15 million monthly visitors, struggled to get full value from its long-standing Akamai relationship. Multiple teams lacked clarity on which Akamai services they were using or could access, and questions about Akamai fell to a single engineering manager, slowing projects and complicating issue resolution.

By adopting Akamai’s Premium Service & Support—providing prioritized support, managed implementation, and hands-on training—Autotrader.com empowered teams to use Akamai best practices, resolve incidents faster, and accelerate new initiatives. The result: quicker launches, reduced reliance on a single point of contact, staff self-sufficiency through Akamai University and workshops, and better origin offload (80–90% of web traffic) that supports the company’s data-center growth strategy.

AutoTrader.com

Mark Tuttle

Senior Manager of Engineering, AutoTrader.com