Case Study: Viacom achieves rapid global site launches and flawless live events with Akamai Technologies' Premium Support

Akamai Premium Support enables Viacom to quickly launch sites and execute flawless events while minimizing internal resources

Viacom, a global entertainment company behind brands like MTV, Nickelodeon and Paramount Pictures, operates more than 1,000 websites and runs frequent high‑profile live events. The fast pace of deployments and the pressure to deliver flawless online experiences across many regions strained a single internal team and created a need to operationalize site launches, ensure reliable event execution, and minimize staffing overhead.

Akamai Premium Support became a seamless extension of Viacom’s team, formalizing processes, providing standardized site deployment practices, proactive live‑event monitoring, and a single point of contact with priority SLAs. The partnership enabled faster global site launches, structured event planning and real‑time issue resolution, reduced internal burden, and helped Viacom scale efficiently while extracting more value from Akamai’s cloud services.

Viacom

Rob Roskin

Manager of Video Operations & Emerging Technologies