Case Study: multiple accountancy firms improve customer experience with Aizenit’s Genieaz Acc

How Genieaz Acc Helped Improve Customer Experience of Multiple Accountancy Firms

The customer, multiple accountancy firms, faced a challenge with inefficient and ad-hoc invoice processing from their own clients, which occurred through disparate channels like email and shared drives. This disorganized system made tracking documents difficult and negatively impacted the end-client experience. Aizenit provided its Genieaz Acc product to address these operational inefficiencies.

Aizenit's Genieaz Acc solution provided a centralized portal with integrated communication tools and automated document ingestion from configured email accounts and cloud services. This streamlined the entire workflow for both the accountancy firms and their clients. The measurable results included a 16.7% increase in client retention for the service providers, and 35% of new clients came from referrals, with 78% of those referrers being users of the Genieaz Acc platform.