Case Study: Selo Reduces Response Times with AiSentr

How AiSentr Saved Time For Selo’s Teams

Selo, a provider of fire doors and doorsets to the construction industry, faced significant bottlenecks due to the highly regulated nature of its products. Lengthy testing and certification processes, coupled with constant information requests from sales and customer service, placed a heavy burden on its product development team. To address this, Selo partnered with AiSentr to help its teams find critical technical information faster.

AiSentr integrated its solution with Microsoft Teams to make Selo's entire knowledge base searchable. This allowed other teams to get verified, accurate answers to complex regulatory questions instantly without interrupting the product developers. The solution from AiSentr reduced response times from hours to minutes, freed the product team to focus on development, and improved both internal efficiency and the customer experience.

Selo

Martyn Keneally

Head of New Product Development