Case Study: Universal Health Services boosts appointment scheduling and reduces staff questions with AIScreen

Universal Health Services boosts appointment-scheduling scans by 19% with AIScreen

Universal Health Services, a large network of acute care and behavioral health facilities, faced the challenge of managing patient communication across hundreds of sites. Missed messages were affecting appointment capture and increasing staff workload. They turned to AIScreen to help manage their facility screens as a measurable business channel and show the right message by location.

AIScreen provided AI Audience Analytics, Content Management, and Digital Signage Templates to schedule targeted campaigns. The solution delivered significant results, including an estimated $2.8M-$3.6M in annual service-line revenue influenced, a 19% increase in appointment scheduling scans, and a 24% reduction in repeated staff questions. AIScreen also achieved 97.1% screen uptime through its Remote Device Management.

Universal Health Services