Case Study: Closet Factory streamlines sales and improves customer experience with airSlate WorkFlow

How Closet Factory is using airSlate WorkFlow to streamline their sales process and deliver a high-value customer experience

Closet Factory, a leading franchisor of custom home storage solutions, faced challenges with a lengthy, paper-based sales process that was inefficient and lacked compliance. Their outdated system struggled with conditional logic for custom designs and made it difficult to capture signatures and payments, hindering business growth. To address this, they partnered with their IT provider and adopted airSlate WorkFlow to digitally transform their operations.

By implementing airSlate WorkFlow, Closet Factory automated their contract and signature process with conditional logic, ensuring all required fields were completed before moving forward. This solution created a centralized, real-time repository for documents, integrated certified e-signatures for PCI compliance, and enabled offline functionality for their field sales team. The results were significant: the sales cycle was shortened by days, the cash cycle became more efficient with immediate payments via Stripe, and they eliminated vast amounts of paper. The airSlate solution also provided valuable performance management tools and delivered a more professional customer experience that boosted client confidence.

Closet Factory

Steve Newman

Chief Executive Officer