Case Study: In At The Deep End achieves streamlined online bookings and reduced admin with airSlate workflows

How airSlate automated the customer process of making reservations for In At The Deep End

In At The Deep End, a Sunderland-based swim school running over 60 classes for children, was struggling with time-consuming, error-prone document processes: Word files sent by email caused version confusion, mobile completion was impossible, and multi-party sign-offs and reservations required phone calls and paper. The team turned to airSlate and its workflow automation (Slates/Flows/Bots) to address these bottlenecks.

airSlate implemented public online forms and automated Slates/Flows so submitted reservation and HR forms push data directly into spreadsheets, pre-fill availability, notify admins, and archive completed Slates to Dropbox via airSlate Bots. As a result, parents can book parties and complete complex forms within minutes without calling or re-submitting paperwork, staff complete tasks in the moment, administrative work has been significantly reduced, and the system has shown reliable uptime with no major failures reported.

In At The Deep End

Mark Mc Nichol

Owner