Case Study: Groupama achieves 55% faster claims resolution and 40% fewer complaints with airSlate SignNow

Groupama Uses SignNow to Get Insurance Claims Signed, Saved and Sent Seamlessly

Groupama, a mutual insurance, banking and financial services group serving 13 million members, faced slow, paper-based workflows for climate disaster claims. Agents and on-site Agricultural Experts relied on paper forms, causing delays, difficulty providing signed copies to clients, and time-consuming archiving by scanning or photocopying.

By equipping experts with iPads and SignNow, assessments are completed and signed in person, with a PDF—named with the claim number—automatically emailed to the claimant and saved to Groupama’s systems. The change sped claims resolution by about 55%, cut complaints by 40%, improved client satisfaction with faster signed copies, and made document archiving far more efficient.

Groupama

Philippe Vayssac

Customer Manager Project Owner