Case Study: Brightpoint achieves paperless operations and faster e-signatures with airSlate SignNow

Fighting poverty with a paperless office

Brightpoint is a community action agency in Northeast Indiana that runs poverty-fighting family programs—early childhood education, youth job skills, veteran housing support, health insurance guidance, and more. When the COVID-19 pandemic disrupted in-person services, Brightpoint faced costly, slow, paper-based workflows that made it hard to track signatures and complete essential forms while protecting staff and families’ health.

Brightpoint implemented signNow to digitize paperwork and switch to virtual services and e-signatures. The organization quickly collected signatures without in-person contact, tracked document status in real time via an Audit Trail, and used bulk send to distribute parent consent forms to 300 families at once. The shift saved printing and mailing costs, sped turnaround, and proved easy for families with limited tech experience.

Brightpoint

Tammy Pifer

Brightpoint Early Head Start Program Director