Case Study: Chime turns AI visibility insights into company-wide action with AirOps Quill

Chime lifts AI citations 3x with AirOps

Chime, one of America's largest fintech companies, faced the challenge of gaining visibility in AI search results while operating within a heavily regulated industry with strict compliance and legal review requirements for all content. Their existing dashboards in AirOps provided valuable data but were time-consuming to pull into shareable formats for leadership, creating a bottleneck between insight and action.

AirOps implemented its Quill Playbooks to automate the process. The solution enabled the team to instantly format AI search data into leadership-ready reports, prove the value of AI citations to secure buy-in for new strategies, and crucially, use Quill's conversational interface to ensure all branded content adhered to complex compliance rules before human review. As a result, Chime achieved a 3x lift in AI citations, reduced article deployment time from months to a much faster cycle, and unlocked new company-wide growth strategies, with AirOps becoming central to their cross-functional execution.

Chime