Case Study: SkipTheDishes achieves 2x partner onboarding and 50% fully automated, touchless onboarding with Airkit

SkipTheDishes - Customer Case Study

SkipTheDishes, a platform connecting over 27,000 restaurants across Canada, needed to streamline and scale partner onboarding — particularly when COVID-19 made fast, remote onboarding critical. They turned to Airkit’s low-code, omnichannel touchless onboarding solution to replace manual, multi-system processes and integrate onboarding flows with their Salesforce instance.

Airkit implemented an automated, Salesforce-connected onboarding app that sends bilingual SMS/email updates, creates and monitors Salesforce records, and lets restaurant partners complete onboarding at their own pace. As a result, SkipTheDishes more than doubled monthly partner onboarding without hiring extra staff, reduced onboarding time by 40%, transitioned 50% of new restaurants to fully automated onboarding, and achieved 80% touchless completion.

SkipTheDishes

Amanda Toderan

Restaurant Success Manager