Case Study: Premier Properties achieves 9/10 call deflection and 89% client self-service with Airkit

Premier Properties Scales Up Customer Satisfaction with Airkit

Premier Properties, a full-service commercial real estate firm, was overwhelmed by a surge in property inquiries and needed a scalable way to track janitorial compliance during the pandemic. Vice President Jesse Ebner and Director of Property Management Randy Shuayto were spending hours on repetitive phone calls and paper checklists, so they turned to Airkit and its low-code customer engagement platform to digitize client interactions and on-site cleaning workflows.

Airkit built QR-code and call-to-text/email self-service property flows that feed directly into Premier Properties’ CRM, plus digital checklists for janitors to create traceable cleaning records. With Airkit, Premier Properties now deflects 9 out of 10 calls, 89% of clients can self-serve, and Randy and janitorial partners save about 1.5 hours per day — speeding follow-ups, improving compliance tracking, and freeing staff to focus on higher-value work.

Premier Properties

Jesse Ebner

Vice President