Case Study: Large, Public Healthcare Provider achieves improved network visibility and faster support with AireSpring

Healthcare Case Study

Large, Public Healthcare Provider was experiencing frequent, prolonged MPLS outages and had no visibility into Local Exchange Carrier (LEC) issues or the devices at each node under their previous carrier, which endangered patient-facing communications. The customer had already been using AireSpring for PRI circuits and selected AireSpring to replace the prior provider because it offered the visibility and control their previous carrier denied them.

AireSpring implemented open-access support—conferencing the healthcare provider’s IT team into calls with LEC technicians, granting device visibility, and providing a multi-tiered support model with certified technicians and a 24/7 Network Operations Center (NOC). As a result, AireSpring delivered faster, more transparent issue resolution, reduced extended outages, and enabled rapid provisioning of new circuits and network changes to support the provider’s growth, restoring IT confidence in their communications infrastructure.