Case Study: Makhymo achieves faster remote support and lower service costs with AIRe Link

Makhymo resolves 85% of support cases remotely with AIRe Link

Makhymo S.r.l, a dynamic company with over 30 years of experience providing printing solutions and office consulting, sought to optimize its after-sales support services. Their challenge was to efficiently resolve often-delicate customer issues, many of which required costly and time-consuming on-site visits. To address this, they implemented the remote visual support tool AIRe Link from vendor AIRe Link.

The AIRe Link solution allowed Makhymo's support team to resolve a significant majority of issues remotely. This led to clear cost savings by reducing travel and a measurable impact where 85% of problems were solved remotely. Furthermore, AIRe Link helped improve customer satisfaction as fixes arrived faster, and it provided unexpected benefits by facilitating customer learning, which reduced future support requests and improved business continuity for clients.

Makhymo