Case Study: Konica Minolta Hungary achieves faster, calmer customer support with AIRe Link

Konica Minolta Hungary resolves 5-10% of cases with AIRe Link

Konica Minolta Hungary sought to increase the efficiency of its service delivery by resolving more customer issues remotely. Their challenge was to provide clear visual guidance to customers who lacked the experience to solve problems over the phone alone, aiming to reduce the need for on-site visits. They implemented the AIRe Link visual remote support tool to assist in these resolutions.

Using AIRe Link, Konica Minolta's operators could initiate remote support sessions to visually guide users through complex problems. This solution led to calmer, more cooperative customers who were pleased with the speed of the resolution. The vendor AIRe Link helped achieve the goal of increasing remote solutions, with the tool being praised for its ease of use.

Konica Minolta Hungary