Case Study: Konica Minolta Canada saves travel time and solves problems remotely with AIRe Link

Konica Minolta Canada saves 9 technicians hours of travel each week with AIRe Link

Konica Minolta Canada, a provider of production and industrial machines, faced a significant challenge in servicing clients across the vast province of Alberta. With a team of nine technicians covering over 660,000 square kilometers, extensive travel time was required to solve issues, which was costly and created delays for customers with urgent printing problems. To address this, they implemented the AIRe Link remote visual support tool.

Using AIRe Link, Konica Minolta Canada's technicians can now see what a customer sees through their phone camera, enabling them to solve many problems remotely. This solution from AIRe Link allows the team to be better prepared for on-site visits, often resolving issues on the first trip. The implementation saves the team hours of travel every week, significantly reducing time and costs while improving customer satisfaction.

Konica Minolta Canada