Case Study: NextSense speeds agreement processing and improves client engagement with Airdocs

NextSense - Customer Case Study

NextSense, a leading Australian provider of support for the deaf, blind, and hard of hearing, faced significant delays in onboarding clients and negative cash flow due to a paper-based system for service agreements. The transition to a new national funding model exacerbated these issues, as manual processes caused agreements to take weeks to finalize, delaying critical care. To modernize its operations, NextSense partnered with vendor Airdocs and its customer engagement management platform.

The solution implemented by Airdocs, integrated with DocuSign, digitized the entire agreement process. This allowed NextSense to create and execute legally binding forms digitally, often in minutes instead of weeks. The measurable impact was substantial: onboarding timelines were reduced from an average of 2-3 weeks down to just 1-2 hours, drastically improving cash flow and enabling the organization to help families much faster. The Airdocs system also proved vital for managing remote work documentation during the COVID-19 pandemic.

NextSense

Kristina Testore

Business Improvement Lead