Case Study: Nambawan Super elevates annual member statements with Airdocs

Nambawan Super - Customer Case Study

Nambawan Super Limited, an authorized superannuation fund in Papua New Guinea, faced the challenge of modernizing and personalizing its annual member statements. As part of a rebrand, the fund sought to create more data-driven, customer-centric documents for its over 200,000 members and find a reliable multi-channel delivery method suited to a country shifting to digital communication. They enlisted the vendor Airdocs to help achieve this vision.

Airdocs implemented its Clever Correspondence platform to transform the client's data and generate highly customized statements. The solution included dynamic templates and a distribution system capable of emailing PDFs with full tracking. This allowed Nambawan Super to completely overhaul its statement process in under a month. The results were overwhelmingly positive customer feedback, with members thanking them for the improved, easier-to-receive statements.

Nambawan Super

Morgana Prior

General Manager: Brand, Marketing & Communication