Case Study: MyLife MyFinance transforms customer experience with Airdocs

MyLife MyFinance - Customer Case Study

MyLife MyFinance, a customer-focused bank, faced a challenge in 2018 as its existing technology could not support the growth and digital transformation required to meet evolving market expectations. To better serve its customers with new self-service digital banking options, the bank needed a new solution for its correspondence and notifications, which led them to partner with vendor Airdocs.

Airdocs implemented its multi-channel delivery platform, Clever Correspondence, which gave customers the power to choose how they received communications via SMS, email, or paper. The implementation was smooth, with Airdocs providing proactive support and guidance. The solution successfully enhanced the customer experience and provided the bank with new capabilities it did not previously have with a single vendor.

MyLife MyFinance

Zvonko Balic

Chief Technology Officer