Case Study: myHomecare achieves clearer communications and lower costs with Airdocs

myHomecare - Customer Case Study

myHomecare, a provider of in-home care services for aging Australians, faced a challenge with manual and unclear customer communications. After an acquisition made cost control a priority, they identified that their manually compiled monthly statements were difficult for customers to understand, leading to a high volume of support calls and increased operational costs. They sought a solution to improve this process.

Airdocs implemented its Clever Correspondence platform to automate and personalize statement generation and delivery. The solution allowed myHomecare to easily create templates and send communications via each customer's preferred channel. As a result, Airdocs helped myHomecare reduce its call center volume significantly and halve its running costs overnight, with the postage savings alone covering the project cost. Customers reported the new statements were much clearer and more accurate.

myHomecare

Jerome Barrientos

Chief Technology Officer