Case Study: Zizoo achieves 47% more calls and 31% more bookings with Aircall

Zizoo Makes Boat Holidays Easy, Aircall Ensures Smooth Sailing

Zizoo is an online marketplace that makes boat holidays accessible in over 30 countries, guiding customers through bookings and itineraries. Handling up to 900 calls a day as their primary support channel, Zizoo struggled with outdated desk phones that hindered headset use, lacked organized call data, and needed local numbers and better staffing insights to manage high call volume and customer expectations.

By switching to Aircall’s cloud phone system — including analytics, Power Dialer, call transfer, IVR and seamless number porting — Zizoo optimized shifts, improved agent workflows and preserved local numbers without interruption. The change boosted productivity (calls per agent +47%) and revenue outcomes (bookings per agent +31%), reduced missed calls and made customer interactions faster and more reliable.

Zizoo

Frederik Schwerdtfeger

Business Development Manager