Case Study: TripCity cuts live call volume in half with Aircall's AI Voice Agent

TripCity cuts live call volume by 54% with Aircall

TripCity, a car-sharing marketplace, faced an overwhelming volume of repetitive support calls that its small team of five agents could not handle sustainably. This challenge threatened to slow their growth and frustrate users. To address this, TripCity implemented Aircall's AI Voice Agent to automate initial call triage and provide instant answers to common questions.

By deploying the AI Voice Agent named "Miles," Aircall enabled TripCity to automatically resolve customer inquiries without human intervention. The results were transformative: over the past month, Miles handled 54% of all inbound calls, with 87% of those calls being fully resolved without escalation. This allowed TripCity to cut its live call volume in half, significantly reduce operational overhead, and empower its agents to focus on higher-value work without needing to hire additional staff.

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