Case Study: Spotahome achieves a 350% increase in bookings with Aircall

Spotahome is making real estate loved at last

Spotahome is an online booking platform that simplifies mid- to long-term rentals across 16 cities and 9 countries by offering detailed listings and neighborhood information. As the company scaled, its Customer Experience team—handling multilingual support—struggled with only five shared phone lines, leading to long holds and an inability to efficiently manage rising support inquiries; they needed a scalable phone solution that integrated with Zendesk.

Spotahome implemented Aircall, quickly rolling it out to multiple teams and integrating it with Zendesk. The new system saved agents more than 100 minutes per week each, sped up issue resolution, and helped the company increase bookings by 350% between 2015 and 2016, improving overall speed and efficiency while enabling further CX team growth.

Spotahome

Fabiola Jiménez Sahagún

Head of Customer Experience