Case Study: MyTutor achieves friction-free customer service at scale with Aircall

MyTutor improves pupil results by one whole grade in 12 sessions with Aircall

MyTutor, a UK-based online tutoring platform, needed to scale its customer service operations to provide a friction-free experience for its users. Their previous system struggled with efficiently routing calls and lacked the analytics needed to make data-driven decisions to support their growing number of students and tutors. This challenge prompted them to seek a new solution from vendor Aircall, implementing their cloud-based phone system.

By implementing Aircall's IVR and analytics features, MyTutor streamlined call routing, allowing customers to quickly self-direct to the correct team. The solution provided valuable data to monitor performance and iterate on their customer service approach. As a result, Aircall helped MyTutor achieve faster connections, reduce callbacks, and improve overall customer satisfaction (CSAT), all while giving them the flexibility to scale their customer success, operations, and sales teams in real-time.

MyTutor