Case Study: Relationship Hero achieves 34% more calls picked up and boosts productivity with Aircall

How Relationship Hero built their own routing system using the Aircall API

Relationship Hero provides 1-on-1 relationship coaching via phone, chat and email and runs an in-house workforce management system to handle customer requests. They needed a phone solution that could be fully embedded into their custom platform and support programmable routing across multiple channels without disrupting existing workflows, so they chose Aircall for its API capabilities.

By using Aircall’s API and forward-to-device features they automatically route calls to the right remote agent, log interactions in their workforce system, and track call duration for billing. This eliminated third-party call center tools, kept the entire workflow inside their application, and boosted productivity—allowing them to pick up 34% more calls.

Relationship Hero

Liron Shapira

Relationship Hero