Aircall
106 Case Studies
Case Study: QuickStay achieves unified guest communications and scalable customer support with Aircall
A Aircall Case Study
How QuickStay Boosted Customer Connectivity with Aircall
QuickStay is a high-tech short-term rental company that needed to scale customer service as it grew. Founder Anton Zillberberg prioritized quality guest support, but the company’s legacy phone system couldn’t handle rising call volumes and lacked SMS and centralized message management across emails and calls.
Aircall gave QuickStay simultaneous voice and SMS on the same numbers, an IVR that steers guests to SMS, and integrations with Intercom and HubSpot to centralize threads, record calls, and track analytics. The result: fewer hold-time calls, lower staffing costs, better personalized guest service, expanded global reach without long‑distance fees, and a communications platform that enabled QuickStay to launch and scale Autohost.
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QuickStay
Anton Zillberberg
CEO and Founder