Case Study: Jayride achieves a drop in missed calls from 48% to 20% and faster global scaling with Aircall

How Jayride Soars to New Heights with Aircall

Jayride is a global marketplace for airport transfers, operating in more than 1,500 airports across 81 countries and helping travelers book local transport in advance. As a B2C and B2B business, Jayride’s growth was hampered by a Skype-based phone system that limited inbound calling, lacked Salesforce and Help Scout integration, required developers to change IVR logic, and didn’t provide sufficient local numbers or ease of use for a distributed team.

Aircall delivered a turn-key, integrated phone system that let admins quickly update IVR menus, add users, provision local numbers worldwide, and onboard remote staff with minimal effort. With Aircall’s analytics and call recordings Jayride improved staffing and training, cutting missed inbound calls from about 48% to roughly 20% or less and creating a consistent, scalable global communications platform.

Jayride

Aron Lewin

Head of Traveller Direct