Case Study: Blenders Eyewear achieves faster, scalable customer support and better staffing visibility with Aircall

How Blenders Eyewear Is Making Waves with Aircall

Blenders Eyewear, a San Diego brand making affordable, fashion-forward sunglasses for active lifestyles, prides itself on detailed customer care but was hampered by fragmented phone systems and manual processes. Customer Success relied on voicemails, disparate tools and basic Zendesk logging—making call handling slow, hard to scale across seasonal spikes (15 to 60 agents) and risking employee burnout.

Partnering with Aircall provided a reliable phone system, hands‑on onboarding and a tight Zendesk integration that enabled call recording, internal transfers, monitoring and instant ticket context. The result: faster issue resolution, less manual logging, better training, clear metrics for forecasting and staffing (including identifying morning peaks), and improved efficiency and employee satisfaction.

Blenders Eyewear

Lexi Horn

Director of Customer Success