Case Study: AirTreks achieves streamlined global customer support and increased productivity with Aircall

How AirTreks takes a Thirty-Thousand foot view with Aircall

AirTreks, a remote travel company planning complex international, multi-stop itineraries since 1987, needed a reliable phone solution to keep employees and customers connected worldwide. They struggled to share customer data and conversational context across platforms, wanted to reduce “app switching,” support rapid growth, and ensure fast, empathetic responses when time-sensitive travel issues arose.

Implementing Aircall (with Front and API integrations) gave AirTreks a single, easy-to-use communication hub that links voicemails, texts, emails and their CRM, simplifies setup and team changes, and surfaces customer info in one place. The result: higher agent satisfaction and productivity, improved call-answer rates and real-time analytics for managers, faster resolution of urgent travel problems, and better qualification of leads that are far more likely to close.

AirTreks

Sara Habib

General Manager