Case Study: Lightspeed achieves a seamless, scalable customer experience with Aircall

How Aircall Helps Lightspeed Create a Seamless Customer Experience

Lightspeed is a commerce platform that helps retail and hospitality businesses manage POS, e‑commerce, payments, inventory and loyalty across APAC. As customers often need immediate, human phone support, Lightspeed required a telephony solution that integrated reliably with Salesforce, HubSpot, Zendesk and Intercom. Their previous vendor created costly per-user scaling and complex integrations that risked breaking workflows across teams.

Aircall replaced that stack with a tightly integrated, lower-cost phone system—at about a quarter of the previous cost—offering two‑click number provisioning, fast IVR deployment, a mobile app for sales, and local APAC support. The result: stable, customizable integrations, rapid scalability, reduced maintenance overhead, and happier, more productive teams delivering a more consistent customer experience.

Lightspeed

Angelo Livanos

Director of Support and Operations