Case Study: AgriWebb achieves scalable, modern farm management and stronger customer support with Aircall

How Aircall Helps AgriWebb Modernize Agriculture

AgriWebb is a Sydney-based AgTech startup whose cloud farm-management software helps farmers make data-driven decisions across remote regions. To scale globally and maintain trusted, personal customer relationships while enabling flexible remote and field work, AgriWebb needed a modern communications stack that would replace legacy phones, centralize customer history, and support rapid onboarding and expansion.

By adopting Aircall with Intercom, Salesforce and Gong integrations, AgriWebb unified voice, chat and CRM data so teams can seamlessly switch channels, see full conversation histories, and monitor performance. The result: outbound call volume doubled or tripled, faster issue resolution and stronger customer trust, daily visibility into KPIs, better training through conversation analytics, and rapid, low-cost scaling into new markets and acquisitions.

AgriWebb

Josh Collins

Head of Customer Success