Case Study: Subsync centralizes support and streamlines sales with Aircall

How Aircall Helped Subsync Centralize Support and Sales

Subsync, a California startup that provides a mobile app for fitness studios to manage class logistics, was struggling to scale support and sales as it added clients — including national franchises like TruFusion. With a tiny team (three in sales, two in support), cell-phone–based communications and manual call logging created chaos and limited visibility across channels.

Subsync implemented Aircall for its automation and integrations with Re:amaze, Pipedrive, and Intercom, enabling proper call routing, CRM context, omni-channel ticketing, automated notifications, and simple setup. The change eliminated manual workflows, improved response times and visibility, and allowed the team to deliver consistent, scalable support without increasing overhead.

Subsync

Laura Hinojosa

Account Executive