Case Study: Jobandtalent achieves optimized call attendance and improved customer satisfaction with Aircall

How Aircall helped Jobandtalent optimize call attendance – and maintain a human touch with customers

Jobandtalent is a Madrid‑founded digital temp staffing marketplace operating across Europe and Latin America that prioritizes human, voice-based conversations for sensitive topics like payroll and hiring. As the company scaled, its legacy desk phones offered almost no visibility into key metrics (missed calls, peak hours) and didn’t integrate with their new Kustomer platform, leaving teams unable to staff appropriately or link call activity to customer NPS.

Jobandtalent implemented Aircall—valuing its easy setup, reliable cloud call quality and native Kustomer integration—which centralized voice, chat and email, automatically logged and tagged calls, and enabled call recording for QA. With ~100 users now on Aircall, the company better matches staffing to call volumes, improved call attendance (and thus NPS), reduced manual work, and plans to expand Aircall across all customer‑facing teams.

Jobandtalent

Sonsoles Navarro

VP of Customer Success and Customer Care