Case Study: Holidu and Bookiply achieve streamlined, scalable customer support and faster onboarding with Aircall

Helping Holidu and Bookiply on their high-growth journey

Holidu, a Munich-based vacation rental marketplace, and its sister company Bookiply — which helps owners manage properties — faced the challenge of scaling customer-facing operations during rapid growth in a difficult travel market. They had many disconnected communication tools but needed to keep voice as a central channel for sensitive booking issues and ensure seamless integration with key systems like Zendesk and Pipedrive.

They adopted Aircall as a flexible voice platform that plugged into Zendesk and Pipedrive, enabling automatic ticket creation, reducing manual work, and using IVR to lower call volumes and speed self-service. Fast, user-friendly onboarding (integrations took minutes) got teams productive quickly, delivering measurable efficiency gains, faster responses, and a reliable partner to support continued growth.

Holidu and Bookiply

Darius Abde-Yazdani

Managing Director