Case Study: Kavak achieves scalable, mobile-first customer engagement and boosted sales with Aircall

Becoming a ‘true growth partner’ with Kavak, Mexico’s unicorn

Kavak is a fast-growing Mexican scale-up and unicorn transforming the used-car market by making car purchases on finance simple and accessible. As the company scaled across Mexico, its main challenge was to build efficient, empathetic customer support and telesales workflows that could engage customers quickly and consistently — even with a mobile, distributed team — to sustain rapid growth and industry disruption.

Kavak implemented Aircall as a voice-first, mobile-friendly phone system that offered simple setup, reliable service, local numbers, and easy caller-ID control. Using Aircall’s mobile app, API and integrations, the team built dashboards in Tableau, tracked KPIs (calls per day, call time, call quality) and maintained performance through COVID — and is now ready to layer in Salesforce. The result: faster engagement, improved sales and support metrics, greater customer trust, and a scalable communications platform that acts as a true growth partner.

Kavak

Angela Del Duca

Kavak