Case Study: Aureus Academy achieves seamless, scalable customer support with Aircall

Aureus Academy Hits a High Note With Aircall's VoIP Service

Aureus Academy is a Singapore and Hong Kong–based music school founded in 2013 that now teaches over 15,000 students across 28 locations with a subscription, one-to-one lesson model. Rapid growth exposed weaknesses in its legacy cloud PBX—limited features, physical handsets, poor call routing, frequent voicemail and outages—making it hard to deliver the personalised, responsive customer support the Academy prides itself on. Leadership needed a scalable, fully cloud-based phone system with softphones and better call management.

After evaluating VoIP providers Aureus deployed Aircall across all locations. The platform’s intuitive interface, live availability dashboard, easy transfers, call recording and international numbers let agents answer local calls from any site, eliminated voicemail bottlenecks and improved service consistency. Aircall also enabled a seamless 72-hour shift to remote teaching during the pandemic and provides the scalability and global reach Aureus needs as it expands digital offerings and grows further.

Aureus Academy

Julius Sarabi

Co-Founder and Chief Technology Officer Julius SarabiCo-Founder and Chief Technology Officer