Case Study: Mention achieves higher customer retention and global calling scalability with Aircall

Aircall helps media monitoring leader retain customers and stand apart from competitors

Mention, a Paris‑based leader in media monitoring with over 650,000 customers and rapidly expanding teams in the US, faced growing pains when its antiquated phone system could no longer scale. As the company doubled staff and increased international outreach, clients were less likely to answer unfamiliar or “Unknown” numbers and the DIY calling setup hindered smooth customer and internal communication.

Mention migrated to Aircall, quickly onboarding sales and customer success with minimal training. Aircall provided local numbers across countries, reliable call forwarding to mobile, and integrations with Salesforce and HelpScout, enabling the team to make seamless international calls, double its sales team, improve customer retention, and operate more effectively as it continues to grow.

Mention

Duncan Pratt-Stephen

Head of Customer Success US