Case Study: Spotahome achieves 350% increase in bookings with Aircall

Adore Me - Customer Case Study

Spotahome is an online booking platform (founded in 2014) that simplifies long-term rentals by offering photo- and video-rich listings, blueprints, and neighborhood details across 16 cities in 9 countries. As an international, multilingual service focused on excellent customer experience, the team outgrew an antiquated setup of just five shared phone lines, which led to long holds, slow issue resolution and limited scalability — they needed a phone solution that integrated with Zendesk and could support multiple teams.

Spotahome implemented Aircall, quickly rolling out multiple teams in days and integrating it with Zendesk. The new system saved more than 100 minutes per agent each week, significantly sped up issue resolution, and helped the company scale operations — contributing to a 350% increase in bookings from 2015 to 2016 and enabling continued growth in customer experience capacity.

Adore Me

Nicolas Capuono

Director of Customer Relationships